Running into trouble with to be? Can't open an account, having issues with a deposit, or unsure how betting works? No need to worry. This page has everything you need to get back on track.
Choose a category below to find the information you need
Everything you need to know about opening a new account, email verification, completing KYC, and updating your profile.
Everything you need to know about depositing and withdrawing via bKash, Nagad, Rocket, or bank transfer — including timelines and troubleshooting.
Learn all about understanding odds, bet types, live betting, and the terms around bonus usage.
Find guides on downloading, installing, and updating the to be app, along with help for login issues and device compatibility.
Find detailed terms and conditions for welcome bonuses, reload offers, cashback, and special promotions.
Learn how to change your password, set up two-factor authentication, and keep your account information secure.
Set your own betting limits, temporarily suspend your account, and find tips for playing responsibly.
If your issue isn't resolved, get in touch with our support team directly. Available 24 hours a day, 7 days a week.
Opening a new account at to be is quick and straightforward. You can get started in just a few minutes.
Click the "Register" button at the top right of the tobe.bet website or app. Fill in the form with your mobile number or email address.
A 6-digit OTP will be sent to your mobile. Enter it in the box within the allotted time. If you don't receive the OTP, click the "Resend" button.
Create a strong password — at least 8 characters, including one uppercase letter and one number. Then enter your full name and date of birth.
Upload a photo of your National ID or passport. Verification is usually completed within 24 hours. Withdrawals will be limited until KYC is complete.
You can get started with as little as ৳500 via bKash, Nagad, or Rocket. A welcome bonus is available on your first deposit — make sure to read the terms carefully.
Deposits and withdrawals at to be are safe and fast. Full details on each payment method are listed below.
Min. deposit ৳500 · Withdrawals from ৳1,000 · Daily limit ৳50,000
Min. deposit ৳500 · Withdrawals from ৳1,000 · Max. ৳40,000 per day
Min. deposit ৳500 · Withdrawals from ৳1,000 · Daily limit ৳30,000
Min. deposit ৳2,000 · Withdrawals from ৳5,000 · No daily limit
Before submitting a withdrawal request, make sure your KYC verification is complete and any bonus wagering requirements have been met. Otherwise, your withdrawal may be delayed.
From signing up to every betting experience along the way, we want you to move forward without getting stuck at any step. This Help Center was built with everyday users in Bangladesh in mind — so even if you're not very tech-savvy, you'll find everything easy to understand.
A common issue for new users is getting stuck on their first deposit after registration. When sending money via bKash, providing an incorrect reference number can delay the balance from being credited. to be's payment page walks you through every step with screenshots — but if you still run into trouble, our Live Chat can sort it out in seconds.
Feeling a little uncertain about betting? That's completely normal. to be believes every bettor should understand the basics before placing a wager. That's why our Help Center goes beyond just solving problems — you'll find detailed guides covering everything from betting basics to advanced strategies. What are odds, how does handicap work, why are accumulator bets risky — it's all explained in plain, easy-to-follow language.
To be has a dedicated technical support section for app users. Whether you're on Android or iOS — if the app crashes, won't log in, or pages won't load, start by clearing the cache and updating the app. If the problem persists, contact support with your device model number and operating system version.
A common question we get is: can bonus funds be withdrawn directly? The short answer is no. You need to place a certain amount in bets before any bonus balance becomes withdrawable. At to be, the wagering requirement is typically 10–20x the bonus amount. This condition is clearly stated in each bonus's terms. If anything is unclear, reach out through the Help Center.
To be takes security seriously. If anyone attempts unauthorized access to your account, it will be locked automatically and you'll be notified via SMS or email. In that case, change your password immediately and contact support. Never share your password or OTP with anyone — no to be representative will ever ask for it.
Responsible gaming is a core principle at to be. If you feel that betting is affecting your daily life, use our self-exclusion feature to temporarily close your account for anywhere between 7 days and 6 months. Detailed guidance is available under the "Responsible Gaming" section of the Help Center.
Reach us through any of the channels below for fast assistance
The fastest way to get support. Our agents respond in under 2 minutes.
Available 24/7For complex issues, send us a detailed email. You'll receive a reply within 3–6 hours.
support@tobe.betPrefer to talk? Give us a call. Available daily from 9 AM to 11 PM.
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